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IT Service Management : |
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ITIL v4 - Foundation |
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ISO/IEC 27001 Information Security Management System:2022 |
Introduction |
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Introduction |
Key concepts of service management |
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Management system requirements of ISO/IEC 27001:2022 |
The four dimensions of service management |
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Organizational controls |
The ITIL service value system |
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People controls |
ITIL management practicies |
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Physical controls |
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Technological controls |
COBIT 2019 Framework - Introduction & Methodology |
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Introduction |
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ISO/IEC 27001 Lead Implementer:2022 |
Intended audience |
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Step 01: Management support |
COBIT principles |
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Step 02: Determine scope |
Basic Concepts: Governance System and Components |
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Step 03: Define Information Security Policy |
COBIT Governance and Management Objectives |
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Step 04: Inventory of assets |
Performance management in COBIT |
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Step 05: Risk management methodology |
Designing a tailored governance system |
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Annex A: Information security controls |
Implementing Enterprise Governance of IT |
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Step 06: Information security risk assessment |
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Step 07: Information security risk treatment |
Scrum Master - PSM I and PSM II certifications |
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Step 08: Performance evaluation |
Agile concepts |
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Step 09: Improvement |
Scrum concepts |
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Step 10: Certification audit |
Scrum Master role |
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Scrum Master at the service of the Product Owner |
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ISO/IEC 27001 Lead Auditor:2022 |
Scrum Master at the service of the Development Team |
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The ISO 27001 standard |
Scrum Master at the service of the organization |
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The Planning phase |
Scrum events |
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The Do phase |
Scrum artifacts |
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The Check phase |
Driving change |
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The Act phase |
Multiple teams and Scrum at scale |
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Overview of Annex A |
Scrum metrics |
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Audit fundamentals |
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The audit standards |
PMBOK Guide – Seventh Edition |
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Audit roles and responsabilities |
Overview |
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Planning the audit |
The Standard for Project Management |
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Performing the audit |
A Guide to the Project Management Body of Knowledge |
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Preparing and distributing the audit report |
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Audit completion and follow-up |
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