The new release is now live and being used by the customers.


The operations team is now hard at work, making sure that everything is running smoothly. Based on the configuration of the hosting service, the environment automatically scales with load to handle peaks and troughs in the number of active users.

The organisation has also built a way for their customers to provide feedback on their service, as well as tooling that helps collect and triage this feedback to help shape the future development of the product. This feedback loop is important — nobody knows what they want more than the customer, and the customer is the world’s best testing team, donating many more hours to testing the application than the DevOps pipeline ever could. You need to capture this information, it’s worth its weight in gold.