ITIL v4 - Foundation

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• The scientific truths in The Quran and in The Sunnah
• IT Service Management
  • COBIT 2019 Framework - Introduction & Methodology
  • ITIL v4 - Foundation
    • 1- INTRODUCTION
    • 2- KEY CONCEPTS OF SERVICE MANAGEMENT
    • 3- THE FOUR DIMENSIONS OF SERVICE MANAGEMENT
    • 4- THE ITIL SERVICE VALUE SYSTEM
    • 5- ITIL MANAGEMENT PRACTICES
  • PMBOK Guide – Seventh Edition
  • Scrum Master - PSM I and PSM II certifications
• Technologies